Copied to Clipboard. Pricing and Perceived Value: Pricing is another factor which determines the service quality provided in restaurants. According the different customer, to make a personalized service. It is the direct reason to lead the customer dissatisfaction with the performance of restaurant. Its commitment towards the industry is very encouraging, and has stirred many dining restaurant operators to strive harder in improving the quality of their service. Importance OF THE study, customer satisfaction is one of the aspects in the restaurant that should always in place. Researcher got permission from my Subway at Stevenage to carry the research from there. This study is mainly investigating the strategies of food restaurants to satisfy the needs of the customers and remain competitive.
Customer satisfaction means providing goods and services to the customer.
Fast food refers to food that can be prepared and served quickly.
Fast food restaurants usually have a walk up counter or drive-thru window where you order.
Relationship between customer satisfaction and loyalty in the fast food industry: With relationship inertia as a mediator Ching Chan Cheng1, Shao-I Chiu2.
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Secondary, for implementing the service, it is consistent regardless of where or by who delivered. 3Relationship and Loyalty6 4Research Methodology7. Personal needs Past experiences Words of mouth communication Expected service Customer Gap Perceived service Customer Service essay on vegetables in hindi delivery (pre and post contact) Marketer External communications to customers Gap 4 Gap 3 Gap 1 Translation of perceptions into service quality specifications Gap 2 Management perceptions of customers. 2Areas of Setting Strategies5. Quantitative: Another research method is quantitative research method which is opposite to qualitative. (2009) stated that, higher customer satisfaction is considered as the key to competitive advantage.